In some cases, the hotel fails to update their payment schedule with us and may charge the Resort Fee prior to check-in.
If you are unsure, please either contact the hotel or contact us to clarify any payment discrepancies.
Why was I charged the Resort Fee before I checked in?
Shannon Schembri
Commonly Asked Questions
Why can't I find Lift Tickets, Equipment Rentals and/or Transfers availability?
If you are unable to add Non-Lodging (Lift Tickets, Equipment Rentals and/or Transfers) products ...
Do you include airfares in your Package? Can I purchase flights with you?
We do not currently offer airfares as part of our Ski Packages. If you would like to purchase fli...
I'm having issues checking out/paying with my credit card
There are a number of reasons why you can't check out: Incorrect credit card number, expiry dat...
Can I pay off my package in installments? Do you offer payment plans?
Unfortunately, we do not offer payment plans. Your Ski Package may have a payment schedule where ...
I've been charged incorrectly or before payment was due
Occasionally, the hotel will fail to update their Payment Policy with us, resulting in the discre...
How can I cancel my booking?
To cancel your booking, please check your cancellation policy before you contact us with your can...