In some cases, the hotel fails to update their payment schedule with us and may charge the Resort Fee prior to check-in.
If you are unsure, please either contact the hotel or contact us to clarify any payment discrepancies.
Why was I charged the Resort Fee before I checked in?
Shannon Schembri
Commonly Asked Questions
COVID-19 FAQ for Travellers UPDATED 03/16/22
We know there is a lot of uncertainty around COVID-19 and whether it will impact your ski vacatio...
Do you include airfares in your Package? Can I purchase flights with you?
We do not currently offer airfares as part of our Ski Packages. If you would like to purchase fli...
I'm having issues checking out/paying with my credit card
There are a number of reasons why you can't check out: Incorrect credit card number, expiry dat...
Can I pay off my package in installments? Do you offer payment plans?
Unfortunately, we do not offer payment plans. Your Ski Package may have a payment schedule where ...
I've been charged incorrectly or before payment was due
Occasionally, the hotel will fail to update their Payment Policy with us, resulting in the discre...