If your Lodging reservation has free cancellation, please re-book your lodging on our site and then contact us to cancel your current lodging. Please make sure to carefully check your existing cancellation policy first before re-booking.
If your Lodging reservation has a penalty fee for cancellations, please review your cancellation policy before proceeding to re-book and cancel. SnowPak is unable to make any exemptions for the penalty fee as this is the hotel's policy.
If your Lodging reservation is non-refundable, unfortunately SnowPak is unable to make any exemptions as this is the hotel's policy.
Non-Lodging (Lift Tickets, Equipment Rentals and Transfers):
All Non-Lodging products including Lift Tickets, Equipment Rentals and Transfers are strictly non-refundable as stated in our Cancellation Policy prior to booking. This is because when you book your package with us, your Lift Tickets, Rentals and/or Transfers are instantly confirmed with our partners. As we are unable to obtain a refund from our partners, we will be unable to refund you. While we know this is rigid, this restriction is what allows us to package the products at low prices. You would therefore be unable to cancel your non-lodging products on your existing Itinerary and re-book with a new credit card.
For more information about where to find your Cancellation Policy, please click here.