Unfortunately, we are unable to provide a refund for Lift Tickets on the grounds of limited chairlift availability. However, if the mountain was closed due to bad weather and the ski resort has agreed to refund your Lift Ticket then we will be able to offer you a refund for the day the mountain was closed. If this has happened to you, please contact us so that we can request a refund on your behalf. Please note that this may take up to the end of season to resolve.
If you had purchased Travel Insurance by AIG through SnowPak, you may be entitled to insurance reimbursements if there was closure of at least 50% of the available trails or slopes. Policy coverage may vary by state, please check the Policy of Insurance for details of your cover. Information on how to submit a claim can be located in the booking confirmation email sent to you by SnowPak and your policy number can be found in the confirmation email sent to you by Travel Guard. If you have booked travel insurance through another third-party vendor, please contact your travel insurance provider directly and submit a claim via the appropriate channel.