If your Lodging is able to be canceled free of charge, please contact us so we can assist you with the cancellation and refund process.
If your Lodging reservation is non-refundable, please notify us so we can inform the hotel. Unfortunately, hotels cannot make an exemption to their non-refundable policy regardless of your situation, and therefore we will be unable to give you a refund.
You can find the cancellation policy for your Lodging in your booking confirmation email or your Itinerary.
Non-Lodging (Lift Tickets, Equipment Rentals and Transfers):
If you need to cancel within 24 hours of booking, you will be able to receive a refund for your Lift Tickets, Equipment Rentals and/or Transfers with a $25 change fee. After 24 hours, Lift Tickets, Equipment Rentals and Transfers are strictly non-refundable. as per our cancellation policy. This is because when you book your package with us, your Lift Tickets, Equipment Rentals and/or Transfers are instantly confirmed with our partners. As we are unable to obtain a refund from our partners, we will be unable to refund you. While we know this is rigid, this restriction is what allows us to package the products at low prices. Please notify us of any cancellations that you would like to make.
Alternatively, you can change your trip dates or the names that the Non-Lodging products are reserved under for a change fee of $85 to cover the costs incurred by third-party vendors. If the change request is made within 24 hours of booking, the change will incur a fee of twenty-five dollars ($25) instead of eighty-five dollars ($85). Please notify us of your preferred changes as soon as possible. Please note that changes cannot be made within 7 days of the travel date.
Fortunately, if you have purchased travel insurance by AIG at the time of booking with SnowPak, you may be entitled to insurance reimbursements. You will have received an insurance confirmation email from Travel Guard within days after your booking was confirmed. Through this email you will find all the information needed to file a claim. If you have booked insurance through a third-party vendor, please contact your travel insurance provider directly and submit a claim via the appropriate channel.