I can no longer go on my trip, can I get a refund for my booking?


If your Lodging is able to be canceled free of charge, please contact us so we can assist you with the cancellation and refund process.

If your Lodging reservation is non-refundable, please notify us so we can inform the hotel. Unfortunately, hotels cannot make an exemption to their non-refundable policy regardless of your situation, and therefore we will be unable to give you a refund.

You can find the cancellation policy for your Lodging in your booking confirmation email or your Itinerary.

Non-Lodging (Lift Tickets, Equipment Rentals and Transfers):

All products (Lift Tickets, Equipment Rentals and Transfers) have a free cancellation deadline. You can cancel your products free of charge up until that date.

After this deadline, your products will be strictly non-refundable. While we know this is rigid, this restriction is what allows us to package the products at low prices. Please notify us of any cancellations that you would like to make. 

Travel Insurance

Fortunately, if you have purchased travel insurance by AIG at the time of booking with SnowPak, you may be entitled to insurance reimbursements. You will have received an insurance confirmation email from Travel Guard within days after your booking was confirmed. Through this email you will find all the information needed to file a claim. If you have booked insurance through a third-party vendor, please contact your travel insurance provider directly and submit a claim via the appropriate channel.