I need to cancel my trip due to an accident, injury or other emergency

If you need to cancel your booking, please refer to your cancellation policy.  


If your Lodging reservation has free cancellation, please notify us so we can assist you with the cancellation and, if applicable, the refund process.

If your Lodging reservation is non-refundable or has a penalty fee, please notify us so we can inform the hotel of the cancellation. Unfortunately, hotels cannot make an exemption to their non-refundable and penalty policy and therefore we will be unable to provide a refund or exemptions.

Lift Tickets, Equipment Rentals and Transfers:

If you need to cancel within 24 hours of booking, you will be able to receive a refund for your Lift Tickets, Equipment Rentals and/or Transfers with a $25 change fee.  After 24 hours, as per our cancellation policy, all Non-Lodging products are strictly non-refundable even when it is due to an accident, injury or other emergency. This is because when you book your package with us, your Lift Tickets, Equipment Rentals and/or Transfers are instantly confirmed with our partners. As we are unable to obtain a refund from our partners, we will be unable to refund you. While we know this is rigid, this restriction is what allows us to package the products at low prices.

Alternatively, you may be able to change your trip dates or the names that the Non-Lodging products are reserved under for a change fee of $85 to cover the costs charged by third-party vendors. Please notify us of your preferred changes as soon as possible. Note that changes cannot be made within 7 days of the travel date. 

Travel Insurance

Fortunately, if you have purchased travel insurance by AIG at the time of booking with SnowPak, you may be entitled to insurance reimbursements. You will have received an insurance confirmation email from Travel Guard within days after your booking was confirmed. Through this email you will find all the information needed to file a claim.

If you have booked insurance through a third-party vendor, please contact your travel insurance provider directly and submit a claim via the appropriate channel.