Epic Coverage is included FREE for all pass holders, and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to protect you from certain resort closures, such as any due to COVID-19. Passes are non-transferable. Any refunds that meet Epic Coverage guidelines will be facilitated through Epic.

You will need to choose your coverage preference in your Epic account to be eligible for qualifying events. 

See here for more on Epic Coverage.