COVID-19 FAQ for Travellers UPDATED 12/30/21

We know there is a lot of uncertainty around COVID-19 and whether it will impact your ski vacation plans. If you have booked with SnowPak, our travel specialists will reach out and speak to you personally to keep you informed at all times. You can also reach us on 800-891-2256 if you have any questions.

For general enquiries, we have put together this FAQ to support our guests:

Ski Resort Guest FAQs

Are the ski resorts impacted by COVID-19?
All ski resorts and ski towns are open and fully operational. All lifts and gondolas are running with no restrictions on capacity. That said, the ski resorts are asking you to undertake the following safety precautions:
  • Face Coverings: Face coverings are required in indoor settings and gondolas.
  • On Mountain Dining: Like last season, guests will be required to book a reservation at indoor on-mountain restaurants. Guests over 12 will also be required to show a proof of COVID-19 vaccination to dine indoors. This is the only ski resort experience that will require proof of vaccination.
Outside of this, the ski experience will go ahead as normal. Please note that there may be a slight degradation of services on busy days due to resort staffing.
Is my lodging impacted by COVID-19?

Hotel and lodging operations are mostly unaffected by COVID-19. However, there may be staffing shortages which impact certain hotel amenities and services. You can find any changes or updates to hotel amenities on our lodging page. Alternatively, you can reach out to us on 800-891-2256 or via email at help@snowpak.com and we will answer any questions you may have.

Are masks mandatory?
There is currently a mask mandate for indoor public settings in most states and counties. You can find the specific rules and regulations here.
What travel restrictions should I be aware of?
There are no travel restrictions for interstate travel within the US.

US to Canada: Quarantine free travel to Canada is only available to fully vaccinated travelers. All travelers by land or air must provide a negative laboratory COVID-19 PCR test taken within 72 hours of their arrival at the land border or scheduled air departure to Canada. There are no exceptions for travelers who are partially or fully vaccinated.

I want to book a trip but I'm not sure of the situation with COVID-19. What should I do?
Understandably you may feel uncertain about booking your ski vacation in the future right now. We strongly urge all guests to carefully consider the cancellation policy on any packages they make and to choose packages which provide flexibility. We also suggest considering travel insurance options which cover travel issues related to COVID-19 and flight cancellations.
I need to cancel my trip. What are my options?
Cancellation policies are set by our lodging and product partners and can vary. You can find details about the cancellation policy on the hotel page and your itinerary page of our website. We urge you to carefully consider the cancellation policy before you book. If you want to cancel outside the free cancellation date, we will contact our partners and negotiate on your behalf to obtain a refund or credit. While we will do our best to seek an outcome for you, please understand that we are unable to guarantee you a result.