Traveling during COVID-19

Queena Yeung

October 02, 2020 02:24

We know this season's ski vacation won't be the same but we're here to help. SnowPak is committed to working with our partners to provide you with the most up-to-date information regarding policies and procedures as they evolve and adapt to the dynamic nature of COVID-19.

What you need to know:

Our partners are putting in additional measures in place, including enhanced sanitation protocols, contactless solutions, physical distancing and screenings. As part of these measures, some partners are also limiting capacity such as the number of lift passes sold per day.
If a ski resort shuts down due to COVID-19 or you are unable to travel due to travel restrictions, here are your options:

Lift Tickets, Equipment Rentals and Transfers: While your Lift Tickets, Equipment Rentals and Transfers are non-refundable, you may be eligible for a refund, partial refund or future travel credit should the ski resort shut due to COVID-19. If this does happen, SnowPak will reach out to you as soon as possible.

Lodging: SnowPak partners with thousands of lodging partners who offer a wide variety of Free Cancellation rooms. Booking one of these rooms will provide you with the best flexibility. Should you need to cancel after the free cancellation period, we can help you contact the lodging partner to see what other options are available. Please note it is ultimately the hotel’s decision whether to refund or not. Every lodging partner has its own policy so be sure to check your cancellation policy prior to booking.
Travel restrictions may apply. Please check the following government advisories to see how restrictions may impact your travel.
If you are a US citizen, please note Canadian borders are currently closed. We do not recommend you book a package to Canada until borders reopen.