Making A Booking
General Booking Information
- I'm having issues checking out/paying with my credit card
- Can I pay off my package in installments? Do you offer payment plans?
- Do you accept any other forms of payment other than credit card?
- Do you offer discounts for frontline workers?
- Can I split payment of my ski package among multiple credit cards?
- Can I pay in my country's own currency?
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Lodging Information and Requests
- I'm specifically looking for a hotel that has a hot tub
- I'd like to make a request to check in early/outside the specified check in hours
- How many beds are in my room, condo or chalet?
- Why are the prices of certain rooms on SnowPak so much lower than the Hotel's official website?
- Which Hotels/Lodging have on-site parking available?
- The room description does not match the pictures of the room
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- Epic Coverage
- Epic Pass Reservation Policy
- Why don't you have Lift Tickets for the ski resort I'm looking at?
- What is a Lift Ticket and what does it allow me to do?
- Do I have to use my Lift Ticket on consecutive days? What does 2 out of 3 days mean? Can I take break days in between?
- Why can't I purchase Lift Tickets less than 5 days in advance?
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