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Your Booking/Itinerary

Your Itinerary

  • When do I get a confirmation email?
  • Where can I find a summary or breakdown of all payments I've made for my Ski Package?
  • I've submitted my Itinerary but I haven't received a confirmation email yet
  • Where can I see my Itinerary?

Lodging and Hotel

  • I contacted the hotel but they could not locate my reservation

Lift Tickets, Rentals and Transfers

  • Epic Pass: I logged into my Epic account but I don't see my passes?
  • Do I need to bring my kid's birth certificate or proof of age when collecting infant, child or teen tickets?
  • Where and how do I pick up my lift tickets or rentals?
  • I haven't received my Epic Pass by mail yet
  • Can I share my Epic Pass or Ikon Pass? Is it transferrable?
  • How will you arrange my transfers?
  • See all 11 articles

Payments

  • I've been charged incorrectly or before payment was due
  • Is there a Resort Fee?
  • How can I check my remaining balance and when my next payment is due?
  • Why was I charged the Resort Fee before I checked in?
  • How can I pay for my upcoming payment?
  • How can I check which credit card I used for my deposit?
  • See all 7 articles

Changes

  • I need to make a change to my booking
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